Compensation Type: Salaried Compensation: $40.00 Job Summary The Customer Service & 21st Century Skills Noncredit-Instructor role is essential to our accelerated workforce development training programs. As an instructor, you will bring our curriculum to life using inclusive facilitating practices to meet the needs of each student. Our curriculum covers a variety of essential concepts, preparing students for
entry-level customer-facing positions in various industries. Additional duties include tracking attendance, grading assignments, partnering with program staff, and fostering an inclusive and supportive learning environment. Join us in shaping the future of customer service through your expertise and dedication as a noncredit instructor. ESSENTIAL JOB FUNCTIONS Instruction & Program Support Facilitates comprehensive
learning experiences on a wide range of customer service and 21st Century Skills topics, including: Providing a comprehensive overview of customer service principles Emphasizing the importance of effective communication, active listening, and empathy in workplace interactions Enhancing understanding of customer needs and expectations Promoting problem-solving skills and conflict-resolution techniques Developing
proficiency in handling customer inquiries and complaints with a customer-centric approach Ensuring awareness and adherence to company policies and procedures Improving product knowledge and service delivery Utilizing technology tools, including Microsoft Office applications, for workplace excellence Job readiness fundamentals such as professionalism basics, resumes, interview skills, and networking fundamentals
Utilize instructional resources effectively and adapt teaching methods to meet the diverse learning needs of students. Collaborate with program staff to ensure curriculum alignment and provide input on curriculum enhancements. Customer Service and Classroom Support The Instructor is responsible for assessing student progress and providing feedback and support throughout the program. This includes: Utilizing effective
assessment techniques to measure student progress and performance. Providing timely and constructive feedback to guide students' learning journey. Determining and submitting grades in accordance with college policies. Maintaining accurate and confidential records. Identifying students needing additional support and connecting them with available resources or to ATC Career Navigator. Demonstrating punctuality,
Summary from the source posting. Always confirm details on the institution's official career page.